FREQUENTLY ASKED QUESTIONS

How do I place an order?

The best way to place an order is through the contact form on our website. You may also email us directly at plan@perfetetables.com. Once your request has been reviewed, one of our event specialists will be in touch to confirm product availability, as well as answer any questions you may have.

When should I place my order and what is required to secure it?

We recommend reserving as soon as possible to ensure availability. The items are not secured until we have received a signed contract, as well as a 50% non refundable deposit.

Do you offer delivery and pick up? What are your delivery rates?

Yes, we offer delivery service only. We have a flat rate delivery service for local deliveries. For deliveries outside of local/ metro area will be additional delivery fee. Additional fee will be added to second flight deliveries, multiple steps or deliveries without a service elevator. After hour pick up will be an additional charge. Please send us an email with the event details and a member from our team will be able to provide an accurate quote.

Do you offer set up?

We do offer and handle set up for our tableware rentals, however if it is required, please contact us for availability and associated fees.

What happens if items are returned broken or damaged?

We charge a replacement fee for all damaged, broken or missing items rental items and packaging. This fee varies depending on the item, as well as our ability to restock it. If there is an issue, a member from our team will be in touch as soon as possible. If we are unable to reach you in regards to an issue, the credit card on file will be automatically charged for the replacement. The customer is responsible for the goods for the entire rental period. For more information on specific items and replacement fees, please contact us.

What if the venue/staff damages the items?

The client who signs the contract remains responsible for the rental as well as any damages, broken or missing items.

Do I need to clean the items after use?

We take care of all cleaning and sanitizing procedures upon return. We do ask for any excess food to be scraped/rinsed off our dishes/flatware and any liquid to be emptied from our glassware prior to repacking. We do ask for any excess food to be scraped/rinsed off our dishes/flatware and any liquid to be emptied from our glassware prior to repacking.

What are your payment terms?

To reserve an order, we require a 50% non-refundable, non-transferrable deposit. The final payment, as well as final numbers will be due no later than 14 days before the event. We understand that the quantity you originally booked will not necessarily match your final numbers. Please note, we will not accept reductions within 14 days of the event. Increases can always be accommodated, subject to availability.

What forms of payment do you accept?

As forms of payment, we accept Zelle, ACH, and Credit Cards. If you prefer to pay via credit card, you may conveniently do so online through our booking software. Please note, credit card payments are subject to processing fees. For all rentals are requires a credit card on file for any damages and a credit card authorization form.

Do you have a minimum rental order?

Yes, the minimum rental order is $300.00. This does not included the delivery service.

Can I borrow items for a photo shoot?

Absolutely! We enjoy partnering with other creatives on photoshoots. We offer three packages:

Four place settings $250

Eight place settings $300

Twelve place settings $375

Each of these can be designed to include the items that fit your vision best.

I need more than your current inventory available?

If you see and items and the inventory doesn't meet your current needs for your event and you need more items to complete your vision, please let us know at the time of order and we can possible increase the inventory.